Estate Probate Valuations (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, and protect personal information when you use our website or contact us in relation to probate property valuations.
Estate Probate Valuations provides a UK-wide service that helps individuals connect with trusted local professionals who specialise in probate property valuations.
We are not an estate agency and we do not operate as a comparison website.
For the purposes of UK data protection law, Estate Probate Valuations is the data controller of the personal information described in this policy.
We may collect and process the following types of personal information:
Your name
Your telephone number
Property postcode or location
Information you provide about your enquiry
The page you contacted us from
Call recordings and voicemail messages (where applicable)
We only collect information that is necessary to respond to your enquiry and provide our service.
We collect personal data when you:
Complete a contact or valuation request form on our website
Call the phone number displayed on our website
Leave a voicemail message
Communicate with us by email or phone
We do not collect personal data through automated profiling or marketing surveys.
We use your personal data to:
Respond to your enquiry
Connect you with a suitable local probate valuation professional
Explain the probate valuation process
Maintain records of enquiries for service and compliance purposes
We do not use your data for unsolicited marketing.
We may share your personal data only where necessary and appropriate, including:
With a trusted local probate valuation professional, for the purpose of responding to your enquiry
With service providers who support our website, forms, or phone systems (such as CRM or telephony providers)
We do not:
Sell your data
Share your data with multiple firms
Operate as a comparison service
Pass your details to third parties for marketing purposes
Telephone calls may be recorded for training, quality, and record-keeping purposes.
Where calls are recorded, this will be done in a proportionate and responsible manner.
Voicemail messages may also be transcribed to assist with responding to enquiries.
We process personal data under the following lawful bases:
Consent – where you voluntarily submit an enquiry
Legitimate interests – to respond to enquiries and operate our service
Legal obligations – where required for compliance purposes
You may withdraw consent at any time by contacting us.
We retain personal data only for as long as necessary to:
Respond to enquiries
Provide our service
Meet legal, regulatory, or record-keeping requirements
Data that is no longer required is securely deleted or anonymised.
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Our website may use essential cookies to ensure it functions correctly.
We may also use basic analytics tools to understand how visitors use our website. These do not identify you personally.
Further details are available in our Cookie Policy.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Access to personal data is restricted to those who need it to perform their role.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time to reflect changes in law or our service.
The latest version will always be published on this page.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us via the contact details provided on our website.
